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Delivery Information

Delivery Information 
Date Added: 24/12/2017Bookmark and Share





Shipping Options


*Free Standard Shipping UK 

UK First Class Post (may exclude large products) 

Special Delivery 1pm UK Mon-Fri Delivery 

Special Delivery 1pm UK Saturday Delivery 

International Europe (Outside UK) 

International Tracked/ Signed For

The above are the Shipping Options available for orders. UK customers should normally select Free Standard Shipping UK. For smaller orders this will be fulfilled by standard Royal Mail 48 (second class) post. Larger orders may be sent by a 48 hour equivalent tracked courier service. We also offer a faster UK First Class Post option on all but very large or heavy orders.

If an item is urgent and a guaranteed delivery time is needed, then we have a Special Delivery Next Day option. This is guaranteed to deliver by 1pm the next working day after dispatch. If delivery of this service is required on a Saturday then please select the appropriate option. We recommend customers contact us before selecting Special Delivery so we can confirm their delivery target can be met, it is not always possible to dispatch on the day of ordering. Please note, the Special delivery option will not be suitable for very large orders; these will be sent instead by an appropriate 24 hour tracked delivery service.

European customers can select International Europe (Outside UK). The untracked Royal Mail Air Mail small packets service will generally be used. European customers can also select International Tracked / Signed For, where full tracking will be used where possible. Customers outside Europe can only select the International Tracked / Signed For service 

Our Shipping Charges are calculated according to weight. To view them please click here. If you have any queries, or require a Shipping Option not listed, please Contact Us. We will be happy to help.

 

Local Hand Delivery

We are now trialling a local hand delivery service option which offers delivery at a mutually agreed time and date. Customers requiring this service in the Drumnadrochit IV63 area should select Free Standard Delivery, but check the hand delivery option during check out. We will then contact them to arrange a suitable time and date.

 

Dispatch Time

Our aim is to dispatch items the same or the next working day after payment is received, however this may take an extra day or two at busy periods. Larger orders requiring us to book a courier service may take a day longer to allow for items to be collected from us.

We pride ourselves on having a generally quick turnaround. Please contact us if you have a particular delivery need and we will do our best to help.

 

Delivery Times

We will send you a dispatch note when your goods have been sent. For goods sent by Standard Delivery in the UK, delivery is ideally in 2 to 3 working days, but please note this is not guaranteed and occasionally deliveries do take longer. Please allow at least 7 working days before assuming there has been a problem.

Air Mail deliveries can take considerably longer than domestic ones. Typically these will be in the region of 3 to 10 working days in Europe.

Please bear in mind that we are not responsible for speed of delivery once items have been placed in the postal system. We should point out however, that non delivery of correctly addressed items is very unusual. In most cases items have either been temporarily delayed, or can be found at the buyer's local delivery office. If you have not received an item please contact your local Royal Mail office to check whether delivery has been attempted previously. The item may have been returned to the office or left in a 'safe' place.

If items are returned to us due to failure of delivery for whatever reason, then we will refund the cost of the actual item purchased less any P&P charges. A 10% restocking charge may be applicable. To minimise the chances of this please ensure that your address details are correct and complete, that your property is accessible for deliveries, and that any notes left by Royal Mail or other couriers are responded to in good time.

 

Packing

All items are well packed, either in padded envelopes, or with bubble wrap/ corrugated cardboard and brown paper. Larger orders may be sent in cardboard boxes.

We do our utmost to minimise damages in transit. However, should you receive any damaged product please contact us immediately.

For Further information on damages and delivery problems, please see our Returns Policy.

 


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