Welcome to Comacotoys

Comaco Toys Returns Policy

 

Returns Policy

In line with Distance Selling Regulations customers have the right to a 7 day cooling off period from the day of receipt, in which they can return unopened items. Any goods received damaged or defective should also be returned within 7 days of receipt.

Please read the details below carefully:

Receipt of Goods

Once you have received your goods, if you have any problems or concerns then please contact us and we will do our best to resolve them.

We are keen to maintain excellent customer relationships and the majority of problems can be resolved through communication.

  

Damaged/ Defective Items

Despite our best efforts with packing, items do occasionally become damaged in transit. If your item has arrived damaged, or you find it is defective, please contact us as soon as possible and we will request you to return the item. Please read returns info below for further details.

 

Returning Items

Please notify us by email as soon as possible following receipt if you wish to return any item.Unwanted Items should be sent back within 7 days of receipt in the condition in which they were received. These must be in unopened condition if they were in sealed packaging.

 

Damaged/Defective items should also be returned with the original product packaging where possible and any broken parts.

When posting back items please ensure they are adequately packed, preferably using the materials they were received in. Make sure your name and address is also included.

 

We reserve the right not to grant any refund if items are returned in unsatisfactory condition, or are never received.

 

For further information on shipping please see Delivery Information

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